ARK SAP Classify Agent
Turn free-text SAP support tickets into the right module and issue category in milliseconds — with a fully explainable, client-configurable rule engine and an optional multi-model AI second opinion.
Your own rule book
Map every module & issue to keywords, phrases, regex, negative & required gates with weights and thresholds.
Explainable verdicts
Every result shows exactly which rules matched, where, and how they scored — no black box.
Optional AI compare
Bring your own OpenAI-compatible models (Azure OpenAI, self-hosted Gemma…) for a side-by-side comparison.
API & MCP per client
A secured REST API and an MCP endpoint per tenant — discover & search modules, issues and classify remotely.